Administration Assistant

Level 2 I 12 Months

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Developing Future Business Professionals

This programme is designed for businesses looking to recruit and develop skilled, confident young people aged 16 to 24, while making the most of the hiring incentives available to eligible employers.

Whether supporting colleagues, managing information or coordinating day-to-day office activities, learners will develop the practical skills, business knowledge and confidence needed to thrive in a busy administrative environment.

With dedicated tutor support and flexible delivery, learners can build valuable workplace experience while continuing to contribute in their current role, creating immediate benefits for both the individual and the business.

Find Out More About Apprenticeship Funding & Hiring Incentives

Career Development Benefits

Business Operations & Administration
Learn how to support everyday business activities, manage administrative processes and contribute to the smooth running of an organisation.

Communication & Customer Service
Develop professional communication skills, build positive working relationships and respond confidently to customers and colleagues.

Digital Systems & Technology
Gain experience using workplace software, spreadsheets and digital tools, including an introduction to AI and automation.

Planning & Time Management
Develop the skills to organise workloads, manage schedules, prioritise tasks and meet deadlines effectively.

Data Protection & Information Management
Understand how to manage information accurately and securely, including confidentiality, GDPR and responsible data handling.

Problem Solving & Continuous Improvement
Build confidence in identifying problems, maintaining quality standards and finding practical ways to improve everyday administrative processes.

A Practical Approach To Success

This programme combines online learning with real workplace experience, allowing learners to apply their knowledge to everyday administration tasks from the start.

Learners are supported throughout the programme by dedicated tutors who provide regular guidance, progress reviews and one-to-one support.

Training is designed to fit around the working environment, helping employers develop young talent while supporting the day-to-day needs of their business.

Download the Factsheet

Flexible Learning Model

Flexible Online Sessions
Complete learning around workplace responsibilities through flexible online delivery.

Tutor-Led Learning & Support
Receive dedicated guidance and support from experienced tutors throughout the programme.

Regular Progress Reviews
Track development and achievement through structured progress reviews and feedback sessions.

Workplace-Based Practical Activities
Apply learning directly to everyday administration tasks, business processes and workplace responsibilities.

Off-the-Job Training Included
Dedicated off-the-job training time is built into the programme to support skills development and learning.

Your Learner Journey

From the first learning session through to gateway preparation, every stage of the 12-month programme is designed to build confidence, strengthen administration skills and support professional development within the workplace.

Months 1 - 4

Building Core Knowledge

During the first stage of the programme, learners will develop the essential knowledge needed to work effectively within a business administration environment, including:

Understanding Your Organisation and Professional Responsibilities

Understanding organisational structures and business operations
Professional behaviours and workplace expectations
Equality, inclusion and ethical working practices
Health, safety and responsible working
Supporting colleagues and wider business activities

Communication and Customer Service

Professional written and verbal communication
Providing effective customer service
Building positive workplace relationships
Teamwork and collaboration
Handling enquiries and communicating information accurately

Digital Administration and Information Management

Using digital systems and workplace technology
Managing records, documents and information
Data protection, confidentiality and GDPR
Using spreadsheets and other administrative tools
Understanding the role of AI and automation in administration

Months 5 - 8

Putting Skills Into Practice

Learners will begin applying their knowledge through workplace-based activities and practical administration experience, including:

Planning and prioritising workloads
Managing diaries, schedules and deadlines
Supporting meetings, events and team activities
Producing and maintaining accurate business documents
Communicating with customers and colleagues
Using digital systems to support business processes
Identifying problems and supporting practical solutions
Maintaining quality and accuracy in everyday tasks
Developing confidence and independence within their role

Months 9 - 10

Developing Professional Skills and Continuous Improvement

Learners will build on their workplace experience, strengthening their ability to work independently and contribute to effective business operations.

Key areas of development include:

Problem solving and professional judgement
Quality assurance and attention to detail
Identifying opportunities for process improvement
Responsible and sustainable working practices
Supporting workplace projects and team activities
Developing professional confidence and accountability
Reflecting on performance and identifying development opportunities

Month 11 - 12

Preparing For Gateway Success

With support from a dedicated tutor, learners will prepare for the final stage of the apprenticeship, ensuring they feel confident and ready to demonstrate the knowledge, skills and behaviours developed throughout the programme.

This stage includes:

Reviewing workplace achievements and progress
Reflecting on professional development
Completing and reviewing portfolio evidence
Preparing for the professional discussion
Finalising gateway requirements
Exploring future career development opportunities

Career Progression Opportunities

The Administration Assistant provides learners with practical skills and experience that can support progression into a wide range of administration and business support roles.

The programme develops transferable skills in communication, organisation, digital technology and professional working practices, helping learners build confidence and take on greater responsibilities.

These skills can support future progression into senior administration, customer service, office management and supervisory roles.

Who Is This Programme Designed For?

Ideal for businesses looking to recruit and develop young people aged 16–24 who are interested in building practical administration skills and progressing within a professional workplace environment.

Administration Assistants

Supporting everyday office activities, business processes and administrative tasks.
Business Support Assistants

Providing practical support to colleagues, teams and wider business functions.
Office Assistants

Managing documents, organising information and supporting daily office operations.
Receptionists and Customer Service Support Staff

Communicating with customers, handling enquiries and providing professional front-of-house support.
Young People Looking to Start a Career in Administration

Developing transferable workplace skills, professional confidence and opportunities for future career progression.

Eligible employers may also be able to access apprenticeship funding and hiring incentives when recruiting young people aged 16–24.

Take the next step

Develop the skills, confidence and professional knowledge needed to progress within administration and support.

Contact us to find out more

SP Training
Helvellyn Building
Carlisle Airport Business Park
Carlisle
CA6 4NW

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