This Operations/Department Manager Apprenticeship programme caters to both current Operational/Departmental Managers and individuals aspiring to enter this role. It accommodates those at the outset of their careers as well as experienced managers seeking to enhance their expertise.

A typical learner in this role would carry out a diverse range of responsibilities. This could encompass:

  • operational planning
  • project management
  • team supervision
  • change management
  • mentorship.

Training is delivered through a combination of engaging methods including self-directed online learning, virtual tutor-led classroom sessions and personalised 1-2-1 workshops. This apprenticeship encompasses a diverse range of core management modules.

Learners will also have the opportunity to attain the CMI L5 Diploma, a widely recognised credential upon completion.


What will be covered in the Operations/Department Manager Apprenticeship?

Knowledge topics will include but are not limited to;

  • Leading People
  • Communication
  • Study Skills
  • Managing Change
  • Finance Operational Management
  • Networking and Relationships
  • Project Management
  • Managing Data
  • Reflective Leadership


Course Details

The Operations/Department Manager Apprenticeship takes place over 24-30 months. It will impart a diverse set of practical managerial expertise and abilities, equipping the learner with the necessary resources to advance in their managerial career. With the online self-study modules, our learning allows accommodations for both the learner and the employer commitments.

Following this, there will be a 3-hour live, tutor-led session on Zoom every month, allowing for questions and expanded learning. Learners will benefit from one-on-one sessions with the tutor after each module, lasting approximately 1 hour.

Throughout the course, learners will construct two distinct portfolios: one aligned with apprenticeship standards and the other focused on the CMI qualification. The latter portfolio involves the creation of essay-based reports and assignments, some of which may extend up to 2,500 words.


Entry Requirements for the Operations/Department Manager Apprenticeship

The learner must be exposed to relevant work experience in their current role to be able to meet the standards of the apprenticeship. We also require all candidates to hold (and show proof of) a minimum of a GCSE grade C/4/functional Skills level 2 in at least one of the following subject areas before enrolment; Maths and English.

For those who need to complete either Maths or English at grade C, Functional Skills tuition is available from our specialist tutors, who will support you in completing the final exam. The cost of this tuition is covered by the apprenticeship funding.

If a candidate requires functional skills support they will be required to take an initial assessment to determine whether they are eligible to be enrolled on the programme.


Assessment Methods

Learners will be subject to an End Point Assessment which will consist of;

A Project Proposal & Presentation with Q&A

This 4,000 word project proposal’s subject, title and scope will be agreed between the employer and the EPAO at the gateway. The project proposal should have a real business benefit and is a cost-effective assessment method. The presentation will typically last for 20 minutes and the questioning will typically last for 40 minutes in order to provide scope for the apprentice to demonstrate their full competence (A minimum of 8 questions will be asked).

A Professional discussion underpinned by a portfolio of evidence

The underpinning portfolio will have been submitted and must evidence all of the Knowledge, Skills and Behaviours mapped to this apprenticeship. The independent assessor can use the contents of the portfolio to identify key areas for the discussion. The professional discussion will last 60 minutes.


What’s Next?

Upon successful completion of this Level 5 Apprenticeship, the learner may also wish to go on to study the Level 6 Chartered Manager (Degree) Apprenticeship.


Apprenticeship Costs

If your business pays into the Apprenticeship Levy, the cost of the Operations/Department Manager Apprenticeship is FULLY FUNDED. If you do not pay into the levy then the government still covers 95% of the costs, so the course fees will only be £350.


Our highly experienced staff can help YOU create a highly professional and robust internal training plan for your staff!


Interested in the Operations/Department Manager Apprenticeship?

If you would like to find out more about this apprenticeship, please get in touch with us directly at

Download our Operations/Department Apprenticeship PDF.

Find out more about all our Logistics Apprenticeships.


Need a bit more encouragement? Check out our most recent apprenticeship testimonial from the Coop and about our newest partnership with DPD.


Some of our Apprenticeship Partners



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"We find the team at SP Training to be highly experienced, knowledgeable and a pleasure to deal with. Their understanding of our training needs and the logistics sector in general is second to none. With an innovative and flexible approach to our requirements this makes them an ideal business partner and our training provider of choice."

Neil Robinson, Director – Tyson H. Burridge

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