Driver CPC Training

This course covers the basic regulations for EU regulated hours, the Working Time regulations for Mobile Workers and UK domestic regulations. It also covers requirements for record keeping and the use of digital tachographs, including the process for making manual entries.

Course Content

• Operator Licencing
• Drivers’ Hours Regulations
• Working Time Regulations
• Domestic Rules
• Tachographs and Records
• Vulnerable Road Users

This course covers safe loading and unloading, pre-start vehicle checks, vehicle compliance and roadside law enforcement. OCRS and how drivers directly affect this important compliance tool. Forces acting on a vehicle, rollover avoidance and action in the event of a collision or at the scene of an accident.

Course Content

• Vehicle Checks
• Roadside Enforcement Documents
• Traffic Law
• HSAWA
• Road Vehicles Regulations
• Load Securing Equipment
• Rollover Avoidance
• Traffic Collision Procedure

Health and Safety in the logistics environment, Manual Handling and working at height. Slips, trips and falls. The correct use of personal protective equipment. Weights and weighbridges.

Course Content

• Managing health and safety accidents at work
• Risk assessment procedures
• Accident and near miss philosophy
• Control of substances hazardous to health
• Workplace injuries
• Manual handling
• Work equipment
• Fire prevention
• The workplace
• First Aid
• Health at Work
• Display Screen Equipment
• Driving Hazards

This course focuses on the importance of looking after yourself whilst in charge of a truck or coach, the key issues affecting driver health and fitness to drive, the potential health risks and how to avoid them.
It also looks at the causes of accidents, the effects of drugs, drink and mobile phones on driver awareness. Building on SAFED (Safe & Fuel Efficient) driving techniques to support drivers to obtain improved MPG and reduce accidents.

Course Content

• Principles of Safe and Fuel Efficient Driving
• Driver Distractions
• Driver attitudes
• Rule 91 of the Highway Code
• Healthy Eating
• Work Life Balance
• Vulnerable Road Users

Who are your customers, what constitutes good customers service and are you providing good customer service? Dealing with customers from different backgrounds. Resolving issues and customer complaints.

Course Content

• What makes a good customer experience?
• Who are the customers?
• Customer Service
• Service Levels
• First Impressions
• Communication
• Listening Skills
• Types of Questions
• How to communication via email and telephone
• Types of customer
• Working with customers that have impairments
• Conflict Resolution

Course Content

• Introduction to safe and fuel efficient driving
• Vehicle checks
• Driving assessment
• Telematics
• Vehicle and roadcraft instruction

The course covers management of an unresponsive casualty, CPR and the recovery position, dealing with bleeding and shock, as well as choking, seizures, stroke and minor injuries. The course includes practical and written exercises and learners will get hands on experience of placing someone in the recovery position and delivering CPR as well as completing an accident report form.

Course Content

• Dealing with a casualty
• Arriving at the scene
• Assessing the scene
• Dealing with an unconscious casualty who is not breathing
• CPR
• How to deal with a casualty who is choking
• Asthma Symptoms and Treatment
• Dealing with bleeding
• Epilepsy and Seizures Symptoms
• Dealing with minor injuries
• Foreign objects in nose ears eyes
• Fractures Dislocations and sprains
• Head Injuries
• Nose bleeds and amputations
• Spinal injuries

With vulnerable road user accidents a major cause for concern this course outlines how and why urban streetscapes are changing identifying road users who are vulnerable and why.
It highlights a driver’s responsibilities helping them to gain knowledge and experience of the issues faced by vulnerable road users (VRU).
Promotion of techniques and technology to improve road safety is covered and we review driver attitudes through reflection and critique to improve good driving practices.

Course Content

• The changing streetscape & urban driving and walking
• Cycle Lanes & London’s Cycle Superhighways
• City Cycle Hire & Cycle Safety
• Pedestrians
• Motorised two wheelers
• Cyclists – Blind Spots, Sharing the Road, Cyclist Safety
• Road Traffic Collisions
• Defensive Driving, Perception, Speed, Mobile Phones

Covers parking and loading restrictions, road signs, alcohol and drugs, licencing, legal myths and fact, corporate manslaughter, port security and immigration as well as dealing with incidents, road works and congestion.

Course Content

• Highway Code
• Road Signs & Road Markings
• Access Restrictions on Parking Loading Unloading setting down and collection of passengers
• Pedestrian Crossings types and methods of operating
• Junctions
• Driving Licences
• Incidents road works and congestion
• Mobile phones and seat belts alcohol and drugs
• Corporate Manslaughter
• Port Security illegal immigration